How can we help you?

PALS will:

• Offer confidential help and advice to resolve problems quickly
• Provide information about local health services and support groups
• Signpost to other organisations such as Independent Advocacy and other PALS services
• Give guidance on the NHS complaints procedure

Sort out problems or concerns

You may not want to make a formal complaint, but you want to find out what happened, receive an apology or just have your concerns heard.   In the first instance, you might want to try raising the concern with the person, or organisation, providing your care. 

If you don't feel able to do this, you can contact PALS who will raise your concerns on your behalf.

Making a Complaint

If you still feel dissatisfied and you wish to make a complaint, PALS can give you information about the appropriate complaints procedure or see the Complaints section for further information. 

How to Contact PALS

You can telephone PALS on:

        FREEPHONE 0800 279 2535 or

        01223 725 588

or email on:

        c-pct.pals@nhs.net

or write to us at:

        Patient Advice and Liaison Service

        Lockton House

        Clarendon Road

        Cambridge

        CB2 8FH

The PALS Service is available 9.00 am to 5.00 pm, Monday to Friday excluding Bank Holidays.
Outside these hours an answerphone system is available - please leave a message and we will return your call.

If you require medical advice, please contact NHS Direct on 0845 46 47 

Compliments

If you have a positive experience to share, we would like to pass on your compliments to the relevant staff and to share this within the organisation.

Have you used the PALS Service?

If you have used the PALS Service, we would be very interested in what you thought of our service.  Your comments will help us to improve the PALS service for the future.  Please complete a short survey by clicking here - you do not need to give us your name.